UKU is 100% New Zealand owned and operated.

 Acceptance of Terms and Conditions

By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions.

UKU reserves the right to change any or all of the information contained herein at any time and you should constantly check the current terms and conditions. UKU reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by UKU, but paid for, will receive a full refund.

 

Pricing

All prices are shown in New Zealand dollars (NZ$) and include GST (which is currently 15% sales tax - if the GST rate changes we reserve the right to immediately amend our prices accordingly). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

 

Security

It is natural for those new to electronic purchasing to be concerned about security of personal and credit card details. In reality, a commerce transaction on the internet is significantly more secure than a similar telephone transaction or handing your credit card over the counter in a store. When you purchase using our secure online credit card facility, you can be confident that all of your details are protected by the latest security mechanisms and are used only for the purpose of the transaction fulfilment.

 

Errors and Omissions

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts set forth herein are subject to change without notice. If there are any changes after you have ordered a product, we will contact you prior to processing your order.

 

Electronic Communications

When you visit our UKU website or send e-mails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

 

Orders

By placing an order on this website you agree to and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by UKU for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with UKU will only come into existence when you have fully paid for your order and UKU provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.

 

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

 

Loss or Damage in Transit

UKU will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not UKU is legally responsible for the person who caused or contributed to that loss. UKU is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

 

Termination

Your ability to purchase products and services from this web site may be terminated at any time by UKU without notice. All disclaimers and limitations of liability by UKU will survive termination. Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site.

 

Colour Information

While UKU has endeavoured to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

 

Product Descriptions

UKU attempt to be as accurate as possible in describing products detailed on our website. However, UKU does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by UKU itself is not as described, your sole remedy is to return it in an unused condition, for refund of the purchase price. The cost to return courier these products to us will be at your expense.

 

Governing Law

The laws of New Zealand govern any contract arising out of this website, and all disclaimers, terms and conditions and terms of use.

 

Disclaimers and Limitation of Liability

You, the customer agree that in using the UKU website you adhere to the terms and conditions expressed in this website. 

UKU reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.

Comments, Feedback and Submissions

UKU welcomes your feedback regarding this website, as well as its products and services. 

 Help

At UKU, we aim to offer you the best level of customer service, both online and offline. We're not satisfied until you're satisfied with our service and our product range. If you have any questions or problems whatsoever, then please feel free to phone or email me  to work through a solution amandakemp.uku@outlook.com.